Privacy Policy

This Privacy Policy describes how NGUYEN KHAI TECH COMPANY LIMITED ("we", "us", or "our") collects, uses, and protects information when you use our website at https://nguyen-khai.com and related products, software, APIs, and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

Information you provide directly

We may collect personal information that you voluntarily provide to us when you:

• Register for an account (e.g., name, email address, company name).
• Submit inquiries through our contact forms or support channels.
• Provide payment information for premium services (processed securely by third-party payment processors).
• Upload, sync, or stream codebases and data to interact with our AI agents.

Information collected automatically

When you access or use the Service, we automatically collect certain information about your device and usage patterns:

• Log Data: Server access logs including IP address, browser type, operating system, pages visited, and timestamps.
• Usage Data: Information about how you interact with our AI agents, API request volumes, and feature usage.
• Security Data: Cloudflare Turnstile interactions and similar security telemetry to protect against bots and malicious activity.

Cookies and local storage

We use necessary cookies and local storage tokens to authenticate your sessions and maintain your preferences. We do not use intrusive tracking cookies or third-party behavioral analytics networks.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• To provide, maintain, and operate the Service.
• To process your transactions and manage your account.
• To respond to your inquiries and provide customer support.
• To improve our algorithms, AI models, and overall system performance based on aggregate, anonymized usage patterns.
• To detect, prevent, and address technical issues, fraud, and security breaches.
• To communicate with you about product updates, policy changes, and promotional offers (if you have opted in).

Note on AI Training: We DO NOT use your private codebases or proprietary data to train our foundational AI models unless you explicitly opt into a data contribution program or request custom fine-tuning services.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following situations:

• With Service Providers: We share data with trusted third-party vendors who provide cloud hosting, payment processing, database management, and operational services on our behalf.
• For Legal Reasons: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Account data and synced repositories are kept while your account remains active. Contact form submissions are retained for record-keeping. Server logs are automatically purged on a rolling basis. You may request account and data deletion at any time by contacting us at contact@nguyen-khai.com.

5. Third-Party Services

The Service uses the following primary third-party providers that may process limited data on our behalf:

• Google Cloud / Vertex AI — AI inference and secure data processing.
• Cloudflare — CDN, DDoS protection, and Turnstile CAPTCHA. Subject to Cloudflare's Privacy Policy.
• Vercel — Subsystem hosting, front-end delivery, and edge compute.

6. Security

We implement robust technical and organisational measures, including encryption at rest and in transit, to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following data protection rights:

• The right to access, update, or delete the information we have on you.
• The right of rectification if your information is inaccurate or incomplete.
• The right to object to our processing of your personal data.
• The right to request a designated copy of your personal data in a structured format.

To exercise these rights, contact us at contact@nguyen-khai.com. We will respond within 30 days.

8. Children's Privacy

The Service is not directed at children under the age of 13, and our business-to-business products generally target professionals over 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date and notify active users of significant policy shifts via email. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact

For questions, requests, or concerns regarding this Privacy Policy, contact: